STANDARD OPERATING PROCEDURES
POSTAGE
FREE STANDARD SHIPPING WITHIN AUSTRALIA (ORDERS $50+)
ALL OTHER INSTANCES/REST OF WORLD - POSTAGE COSTS & DELIVERY TIMES ALIGN WITH AUSTRALIA POST. AT CHECKOUT YOU WILL BE PROVIDED POSTAGE OPTIONS & VIEW THEIR DELIVERY TIMEFRAMES. WE DO AIM TO POST OUT ORDERS SAME DAY/NEXT DAY.
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STOCK & SIZES
AS WE ARE ONLY A VERY SMALL TEAM WITH LIMITED SPACE FOR STOCK, AND SINCE WE DO ABSOLUTELY EVERYTHING OURSELVES, WE MAY HAVE LIMITATIONS IN BRINGING IN STOCK & SIZING OPTIONS AS DIVERSE/REGUARLY AS OTHER BIG COMPANIES. FOR THE MOMENT WE ONLY STOCK S, M, L, XL, 2XL
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(SIZES XL+2XL ARE MADE TO ORDER AND MAY TAKE UP TO 2-3 BUSINESS DAYS TO PROCESS)
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RETURNS
14 DAY RETURN POLICY FOR DEFECTS ONLY: ONCE DELIVERED, YOU HAVE 14 DAYS TO RETURN YOUR ITEM TO US. SEND COMMS AND WE WILL LOOK INTO A REFUND OR REPLACEMENT, PROVIDED WE RECEIVE THE ITEM BACK IN THE SAME CONDITION IT WAS SENT OUT IN. WE DO NOT ACCEPT RETURNS FOR WRONG SIZE OR CHANGE OF MIND - PLEASE CLEARLY LOOK AT OUR SIZING CHART TO DETERMINE SIZE SUITABILITY BEFORE ORDERING.
WE DO NOT HAVE THE MANPOWER AVAILABLE TO RETURN ITEMS SIMPLY BECAUSE OF FAILURE TO CHECK SIZING GUIDE OR CHANGE OF MIND/USER ERROR.
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GARMENT CARE
EACH ITEM OF CLOTHING INCLUDES A CARE LABEL WITH CLEAR INSTRUCTIONS INCLUDING WASHING/DRYING/ETC. FOR LONGEVITY AND TO MAINTAIN QUALITY OF YOUR GARMENT, IT IS YOUR RESPONSIBILITY TO FOLLOW THE CARE INSTRUCTIONS.
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DESIGNS & CONCEPTS
EACH DESIGN/CONCEPT/TEXT FEATURED ON OUR GARMENTS ARE UNIQUELY PRODUCED BY US AT THIREOS.
WE DESIGN & HEAT PRESS ALL OF OUR TSHIRTS OURSELVES IN AUSTRALIA.​
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EMAIL MARKETING & SOCIALS
WE DO NOT SEND OUT ANNOYING NEWSLETTER EMAILS. WE DO NOT HAVE ANNOYING POPUPS. ANY ADVERTISING OF OUR PRODUCTS IS DONE STRICTLY THROUGH OUR WEBSITE & SOCIALS - OUR ONLY ONLINE SOCIAL PLATFORM IS INSTAGRAM.
THIREOS.COM.AU IS THE ONLY PLACE ONLINE WHICH WE SELL OUR KIT.
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PRE-ORDERS
ALL PRE-ORDERS REQUIRE PAYMENT IN FULL AND WILL SPECIFY AN EXPECTED SHIPPING TIMEFRAME (MID OF SUGGESTS APPROX 15TH OF THE MONTH WHILST END OF SUGGESTS APPROX 30TH OF THE MONTH); THIS MEANS THE DATE IN WHICH WE WILL AIM TO POST OUT THE ITEM. PLEASE NOTE: DUE TO MANUFACTURING PROCESSES, A PURCHASED PRE-ORDER CAN ONLY BE CANCELLED NO LATER THAN 3 WEEKS FROM THE EXPECTED POSTAGE DATE. ANY CANCELLATION AFTER THIS TIME WILL INCURR A 30% ADMIN & PROCESSING FEE DEDUCTED FROM YOUR REFUND.
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